What Makes Us Who We Are
iCall is a technology-enabled contact center and Business Process Outsourcing (BPO) superior service provider to clients in Egypt, the GCC, North America, and Europe. We grow our clients’ businesses using multiple channel communications to connect people and brands in a way that inspires and requires action. We believe that “the sum of the parts is greater than the whole.” Meaningful, memorable, unusual, and unexpected experiences influence the way customers perceive brands in general and feel about yours. With our 360-degree view of the customer journey, you can improve processes, products, sales, and ROI across your entire organization and positively impact the bottom line.
Our Services
Customer Experience Management
Customer Experience Management Fulfilling customer expectations Are you providing your customers with the best possible service? Today’s customer expects to get the easy answers themselves – over the web or on their smartphone. When they do need assistance,
Human Resources Outsourcing
Human Resources Outsourcing Save on Cost without Headaches Explore Human Resource Outsourcing (HRO) is a sustainable and competitive method to manage costs and allow a company’s core resources to focus on strategic initiatives rather than managing
Contact Center Hosting
Contact Center Hosting Look No Further One of the main challenges to set up a call center is to search for new sites and finding a property in a plentiful labor market within convenient timeframes and reasonable prices. Companies often have to forego lengthy demographics
Industries We Proudly Serve
Healthcare
Travel & Hospitality
Deliver a Seamless Customer Experience
In today’s economy and fast-moving industries, businesses interact with staggering numbers of customers, partners, and employees. iCall empowers you to manage these interactions, smartly and efficiently adding great value leads to grow your business.
Testimonials
We at Tabali Bistro are pleased to partner with a company such as iCall for our call center outsourcing needs.
We are in a very competitive fast-paced industry and we must rely on timely and responsive outsourcing partners to meet our traffic in specific time intervals and at the same time maintain our customer service high levels of satisfaction.
We partner with our clients to deliver success
