What Makes Us Who We Are
iCall is a technology-enabled contact center and Business Process Outsourcing (BPO) superior service provider to clients in Egypt, the GCC, North America, and Europe. We grow our clients’ businesses using multiple channel communications to connect people and brands in a way that inspires and requires action. We believe that “the sum of the parts is greater than the whole.” Meaningful, memorable, unusual, and unexpected experiences influence the way customers perceive brands in general and feel about yours. With our 360-degree view of the customer journey, you can improve processes, products, sales, and ROI across your entire organization and positively impact the bottom line.
Our Services
Customer Experience Management
Customer Experience Management Fulfilling customer expectations Are you providing your customers with the best possible service? Today’s customer expects to get the easy answers themselves – over the web or on their smartphone. When they do need assistance,
Human Resources Outsourcing
Human Resources Outsourcing Save on Cost without Headaches Explore Human Resource Outsourcing (HRO) is a sustainable and competitive method to manage costs and allow a company’s core resources to focus on strategic initiatives rather than managing
Contact Center Hosting
Contact Center Hosting Look No Further One of the main challenges to set up a call center is to search for new sites and finding a property in a plentiful labor market within convenient timeframes and reasonable prices. Companies often have to forego lengthy demographics
Industries We Proudly Serve
Healthcare
Travel & Hospitality
Retail & e-Commerce
Logistics & Shipping
Home Appliances
Events & Entertainment
Education & E-Learning
Automotive
Deliver a Seamless Customer Experience
In today’s economy and fast-moving industries, businesses interact with staggering numbers of customers, partners, and employees. iCall empowers you to manage these interactions, smartly and efficiently adding great value leads to grow your business.
Testimonials
We at Tabali Bistro are pleased to partner with a company such as iCall for our call center outsourcing needs.
We are in a very competitive fast-paced industry and we must rely on timely and responsive outsourcing partners to meet our traffic in specific time intervals and at the same time maintain our customer service high levels of satisfaction.
I’ve received stellar service from ICall Company over the year. Everyone I’ve worked with at ICall Company has always provided service on time, on budget, and above expectations. They are an integral part of our team and work with us to overcome challenges whatever they may be
I sincerely appreciate your support and look forward to get the best services meeting our needs for years to come.
iCall is one of our most trusted partners. They are very supportive and quick to respond when issues arise. We would strongly recommend iCall Outsourcing to other companies looking for a reliable outsourcing partner.
Communication with top management, team leaders, and agents have been so easy and seamless. Everyone from all levels has taken the time to understand our business and has become an extension to our team. They are truly partners and have been so quick to adjust to our changing business needs.
They are by far one of the best call centers in the industry. I would highly recommend iCall Outsourcing to any company looking for a true call center partner.
