iCall was established in 2014 with an aim to provide superior contact center and Business Process Outsourcing (BPO) services to its clients in Egypt, the GCC area, North America, and Europe. iCall operates with a clear conviction: that successful business relationships come down to promises being kept, and it all starts from our leadership team to our expert agents who work for results and deliver nothing but quality. Today we are one of the leading call center and BPO solutions providers in Egypt, offering a comprehensive suite of outsourced voice-enabled customer care call center services, omnichannel support, outbound and lead generation, back-office, and data processing solutions to organizations from around the world.
Why iCall?
Deliver a Seamless Customer Experience
In today’s economy and fast-moving industries, businesses interact with staggering numbers of customers, partners, and employees. iCall empowers you to manage these interactions, smartly and efficiently adding great value leads to grow your business.
Having multiple service delivery centers located in the heart of Cairo, Egypt gives us access to an unlimited pool of multi-lingual professional talents that can cover any business aspect while maintaining competitive costs and simplified recruitment management cycles.
Moreover, Egypt is considered one of the top global outsourcing destinations, due to its massive labor pool of educated talents, strategic geographical location, and booming economy, which provides us huge benefits and unmatchable governmental support that directly reflect on our services and customer satisfaction.
Our Mission
TO DO THE BEST
To offer our clients a competitive advantage by providing advanced call center technological services and skilled human resources to deliver customized outsourcing services, catered around their needs to help them achieve their objectives.
Our Vision
BUILDING TRUST
Building trust to enable long-term partnerships based on commitment, dedication, and delivering results.
Discover What’s Possible
Having the right staff with the right set of attitudes and training is essential in Customer Experience – a fact that makes careful recruitment a vital aspect of our business at iCall.
From the initial point of contact to the delivery of goods, across all touch-points and business departments, our company values are aligned to deliver timely, personalized, expert service that inspires brand loyalty for each customer.
We are constantly on the look for the right mindset that thrives on experimenting with new ways to solve customer problems.